Privacy Policy
Last updated: 09 October 2024

Introduction

Welcome to Totm.space (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our chatbot solutions or website (www.totm.space).

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

 

1.1 Information Provided by Users

  • When Booking a Meeting: We collect personal information such as your name, email address, and other contact details when you book a meeting through our website.
  • Chatbot Interactions: Our chatbot solutions may collect personal data provided by you during conversations, depending on the specific requirements of our clients. The type of data collected varies based on each client’s needs.

1.2 Information Automatically Collected

  • Analytics: We collect anonymized IP address data for analytics purposes but do not link this data to personally identifiable information.

2. Purpose of Data Processing

  • To provide chatbot services to our clients.
  • To manage and maintain meetings booked through our website.
  • To generate analytics and statistics that help us improve our services and assist with sales strategies.

We do not use your personal data for any other purposes.

3. How We Obtain User Consent

Chatbot Consent: Users interacting with our chatbot solutions are prompted for explicit consent before any personally identifiable information is collected.

4. Data Sharing and Third-Party Involvement

  • We do not share user data with third parties beyond our clients, who receive data collected by their specific chatbot solutions.
  • All data obtained from a client’s bot is shared exclusively with that client.

5. International Data Transfers

While Totm.space is based in the Republic of South Africa, all data is stored and processed on European servers to comply with GDPR requirements.

6. Data Security Measures

  • We use only SOC2 and GDPR-compliant service providers to store data, ensuring that your information is secure.
  • No data is stored in-house, and all our third-party data processors are carefully selected to maintain high security standards.

7. Data Retention

We retain minimal user profiling data indefinitely to ensure the bots can interact effectively with users.

Sensitive personal data collected by our clients’ bots is retained as per their instructions and is subject to their data retention policies.

8. Users’ Rights

Users have the following rights regarding their personal data:

  • The right to access personal data we hold about them.
  • The right to request correction or deletion of their data.
  • The right to withdraw consent for data processing.

To exercise these rights, please contact us at ian@fin-link.co.za or noam@fin-link.co.za

9. Handling of Data from Clients’ Bots

Totm.space acts as a data processor on behalf of our clients. Clients are responsible for how they handle and process the data collected by their chatbot solutions. Users who interact with a client’s bot should refer to the client’s privacy policy for specific details on data handling.

10. Child Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. However, we currently do not notify users of changes to this policy. We recommend that users review this page periodically for the latest information on our privacy practices.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at:

 

This Privacy Policy is intended to comply with the General Data Protection Regulation (GDPR) and any other applicable data protection laws.